Shipping policy

At Sosenfer, we take pride in catering to customers across the globe. All products available on sosenfer.com are shipped directly from our designated fulfillment centers.

Shipping Time

We handle orders within 1–3 business days. After an order is shipped, the approximate delivery time is as follows:

United States & most countries: 3–10 business days
Remote areas and islands: Extra time may be needed

Please keep in mind that delivery times can fluctuate due to factors like customs procedures, local postal services, and unexpected disruptions.

Shipping Countries

We offer shipping to most countries worldwide. If your country isn't shown during checkout, feel free to get in touch with us via email at dannyhong1015@gmail.com, and we'll provide direct assistance.

Shipping Fees

Free shipping is provided for all orders.

Customs and Import Duties

We will pay the tariffs, taxes, or import fees set by the destination country. These costs will be borne by us, and customers do not need to pay extra.

Tracking

Once your order is shipped, a tracking number will be sent to you via email. You can use this number to check the delivery status of your package.

Lost or Delayed Packages

If your order is notably delayed or seems to be lost during transit, please contact us at dannyhong1015@gmail.com. We'll collaborate with the shipping carrier to address the problem.

Contact Us

For any questions or concerns related to shipping, don't hesitate to reach out:

Email: dannyhong1015@gmail.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

Thank you for choosing to shop with Sosenfer. We strive to deliver your order promptly, safely, and dependably.